Wordsworth Drive, Swindon, Wiltshire SN2 7NG

01793 332107

Ruskin Junior School

Complaints

Whilst we endeavor to ensure that our children and families have the best experience at Ruskin, there may be times when you feel that an issue should be brought to the attention of the school.

If you have a concern over the progress of your child, their behaviour or want to find out more about how they are doing, the first point of contact should always be the child's class teacher.

Appointments with teachers can be made via the school office. If you inform the office of your availability, the class teacher will call you back and arrange a mutually convenient time to meet and discuss your concerns.

Teachers are sometimes available at the beginning and end of the school day to have a quick chat, or arrange a time for another meeting.

If you would like to speak to a member of the school's leadership team, please contact the school office and they will point you in the right direction.

4) You can contact the office directly via email or telephone to discuss any issues you have:

admin@ruskin-jun.swindon.sch.uk

Tel: 01793 332107

If having spoken to the class teacher, year leader and finally the head teacher you feel that your concerns have not been adequately addressed, please refer to the information provided below:

As a Blue Kite Academy Trust School, we have a formal complaints procedure which illustrates how you can make a formal complaint against the school.  Click on the link below to read more about the process.

Although we would expect that any concerns you have can be dealt with quickly and efficiently in school, we would like to reassure our parents that they have a clear route to escalating a concern should they feel it necessary.

Click to view Complaints Policy.

 

We hope that you find this information useful.